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Privacy Policy

Effective Date: 5 September 2025

  1. About Us

“We”, “us” or “our” means Prime Health, Wellbeing and Fitness T/A Go! Health Clubs UK, with its principal place of business at 2 Ground Floor Links Business Centre, Old Woking Road, Woking, Surrey, GU22 8BF, United Kingdom.

  1. About This Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website(s), mobile apps, and other online or offline products, services and experiences (collectively, the “Services”). Please read this Policy carefully.

  1. What Personal Information We Collect and How

We collect personal information you provide directly to us, including:

  • Contact details: Name, email address, phone number, mailing address (e.g. via enquiry forms, newsletter sign-up, appointment booking).
  • Payment information: If you make payments through our Services, your payment details are processed securely by our third-party payment provider (please refer to their privacy policy).
  • Membership and registration details: Information required for membership or programme registration.
  • Survey and feedback information: Data you provide in surveys, questionnaires, feedback forms, promotions, or competitions.
  • Communications: Records of communications with us (emails, texts, calls, customer service interactions).
  • Technical and usage data: IP address, browser type, device information, and usage data collected via cookies and similar technologies (see “Cookies” below).
  1. How We Use Your Personal Information

We use your personal information to:

  • Provide and manage our Services, including memberships and appointments.
  • Respond to your enquiries, requests, and feedback.
  • Send you newsletters, updates, and marketing communications (where permitted).
  • Process payments and manage billing.
  • Monitor and improve our Services, including analytics and user experience.
  • Facilitate promotions, competitions, and events.
  • Detect and prevent fraud or other illegal activities.
  • Comply with legal and regulatory obligations.
  1. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Your consent (e.g. for marketing communications).
  • To fulfil a contract (e.g. to provide membership or services).
  • To comply with legal obligations.
  • Our legitimate interests (e.g. improving Services, responding to enquiries), unless overridden by your rights.
  1. How We Share Your Personal Information

We may share your personal information with:

  • Trusted third-party service providers (e.g. website hosting, payment processing, marketing partners, newsletter services, IT support), under strict contractual obligations.
  • Professional advisors (e.g. accountants, legal advisors).
  • In connection with business transfers (e.g. merger, sale, or acquisition).
  • Authorities or regulators where required by law.

We do not sell your personal data to third parties. Any sharing is strictly for the purposes outlined above.

  1. International Transfers

If your personal data is transferred outside the UK, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses or equivalent) to protect your rights and data.

  1. Data Security

We take the security of your data seriously and implement appropriate technical and organisational measures (e.g. encryption, access controls, secure servers) to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

  1. Data Retention and Deletion

We retain your personal data only as long as necessary for the purposes collected, including for legal, accounting, or reporting requirements. Retention periods vary:

  • Enquiries and appointments: Data deleted after 12 months unless you become a member.
  • Membership data: Retained for the duration of your membership and as required by law.
  • Newsletter subscribers: Data retained until you unsubscribe.
  • Legal or regulatory requirements: Data may be retained longer if required.

You may request deletion of your data at any time (see “Your Rights”).

  1. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict our processing.
  • Request data portability.
  • Withdraw your consent at any time (where processing is based on consent).

To exercise your rights, please contact us.

  1. Marketing Choices

You can opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us. We will not send you marketing without your consent and will never share your data with third parties for their own direct marketing without your explicit permission.

  1. Cookies

Our website uses cookies and similar technologies to enhance your experience, analyse site usage, and support our marketing. For more information, see our Cookie Policy.

  1. Complaints

If you have concerns about how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Please check back regularly.

  1. Contact Us

The data controller of your personal information is Prime Health, Wellbeing and Fitness T/A Go! Health Clubs UK, with its principal place of business located at 2 Ground Floor Links Business Centre Old Woking Road, Woking, Surrey, GU22 8BF.

If you have questions or concerns about the information in this Privacy Policy, our handling of your personal information, or your choices and rights regarding such use, please do not hesitate to contact us at:

Go! Health Clubs UK
2 Ground Floor Links Business Centre, Old Woking Road, Woking, Surrey, GU22 8BF
Email: [email protected]

Messaging Terms & Conditions

Go! Health Club Woking
2 Ground Floor Links Business Centre
Old Woking Road, Woking, Surrey, GU22 8BF
[email protected]
https://gohealthclubs.co.uk/

General

When you opt in to our messaging service, we will send you a message to confirm your signup.

By opting in, you agree to receive recurring automated marketing and informational text messages from Go! Health Club Woking. Automated messages may be sent using an automatic telephone dialling system to the mobile number you provided when signing up or any other number you designate.

Message frequency may vary and additional messages may be sent based on your interaction with Go! Health Club Woking. We reserve the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. We may also change the short code, phone number, or alphanumeric sender from which messages are sent.

Your usual message and data rates may apply. If you have questions about your text or data plan, please contact your mobile provider. Your provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.
By opting in, you confirm that you are the account holder or have the account holder’s permission to enrol in this service.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

You may opt out at any time. Messages will provide instructions to unsubscribe, either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you wish to re-enrol, simply sign up again as you did the first time.

Support & Info

For support regarding our services, email us at [email protected] or, if supported, text “HELP” to 07466036127 at any time. We will respond with instructions on how to unsubscribe and provide company information. If we include a link in messages, you may also access instructions and our company information by following that link.

Transfer of Number

If you change or transfer your mobile number to another individual, you agree to either reply “STOP” from the original number or notify us of your old number at [email protected]. This is a condition of using this service.

Privacy

We take your privacy seriously. For information about how we collect, use, and protect your personal data, and your rights under UK law, please see our Privacy Policy at https://gohealthclubs.co.uk/privacy-policy.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR) in our communications and data handling.
Data collected through our messaging service may include your mobile number, message content, and interaction history. This data is used solely for the purposes of providing and managing our messaging service and will not be shared with third parties except as necessary to provide the service or as required by law.

Messaging Terms Changes

We reserve the right to change or terminate our messaging programme at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change, you should cancel your enrolment. Continued enrolment after changes constitutes acceptance of those changes.

Website Terms of Use

Effective Date: 5 September 2025

  1. Introduction

Welcome to https://gohealthclubs.co.uk/ (the “Website”). This Website is operated by Prime Health, Wellbeing and Fitness T/A Go! Health Clubs UK (“we”, “us”, “our”). By accessing or using our Website, you agree to comply with and be bound by these Terms of Use. If you do not agree with these terms, please do not use our Website.

  1. Changes to Terms

We reserve the right to amend these Terms of Use at any time. Changes will be posted on this page with an updated effective date. Continued use of the Website following changes constitutes acceptance of those changes.

  1. Use of the Website
  • You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Website.
  • You must not misuse the Website by knowingly introducing viruses, trojans, worms, or other material which is malicious or technologically harmful.
  • You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer, or database connected to our Website.
  1. Intellectual Property
  • All content on this Website, including text, graphics, logos, images, and software, is the property of Go! Health Club Woking or its licensors and is protected by copyright and other intellectual property laws.
  • You may view, download, and print pages from the Website for your personal use only. You must not reproduce, distribute, modify, or use any content from this Website for commercial purposes without our prior written consent.
  1. Links to Other Websites
  • Our Website may contain links to third-party websites. These links are provided for your convenience only. We do not control or endorse these websites and are not responsible for their content or availability.
  • Accessing third-party websites is at your own risk and subject to their own terms of use and privacy policies.
  1. Disclaimer
  • The information on our Website is provided for general information purposes only. While we make reasonable efforts to ensure the accuracy of the information, we do not guarantee its completeness, accuracy, or suitability for your intended use.
  • Nothing on this Website constitutes professional or medical advice. Always seek advice from a qualified professional regarding health, fitness, or other matters.
  1. Limitation of Liability
  • To the fullest extent permitted by law, we exclude all liability for any loss or damage (including, without limitation, indirect or consequential loss or damage) arising from or in connection with your use of the Website or reliance on its content.
  • We do not guarantee that the Website will be secure or free from bugs or viruses.
  1. Indemnity

You agree to indemnify and hold harmless Go! Health Club Woking, its officers, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising out of your use of the Website or your breach of these Terms of Use.

  1. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Contact Us

If you have any questions about these Terms of Use, please contact us at:

Go! Health Club Woking
2 Ground Floor Links Business Centre
Old Woking Road, Woking, Surrey, GU22 8BF
Email: [email protected]